News & Media
Today's business communication requirements know no boundaries. Our relationship with the media is based on mutual respect and a commitment to furthering the advancement of voice and data technology.
Flexible SIP Solution Helps Power Equipment Direct Ride Wave of Record Sales (September 2011)
In the summer of 2011, during the wake of Hurricane Irene, Power Equipment Direct, an online retailer, experienced a dramatic increase in the number of calls from consumers looking to order power equipment to deal with the Hurri-cane and its expected aftermath.
As a result of the increased call volume, Power Equipment Direct’s sales lines were flooded with calls as demand for their products had exceeded the 150 call path capacity they were currently allotted. If Power Equipment Direct didn’t find a way to increase call capacity immediately, this huge opportunity to meet the sales demand would quickly pass them by.
Read more: http://www.ct-pros.com/media/casestudy/casestudy-ped.pdf
Releases and Announcements
Local tech company wins prestigious award from ShoreTel Inc. (June 2011)
Converged Technology Professionals, based in Crystal Lake, with offices in Chicago, as well as Madison and Waukesha, Wis., announces its recognition by ShoreTel, the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC) as a top partner in Customer Satisfaction, as well as Gold Status Certification.
The Customer Satisfaction Award includes Asia, Europe, Australia and North America. A third party organization surveyed every installed account from July 2010 through June 2011 and Converged Technology Professionals received more than 10 responses with a 100 percent customer service score to be awarded the top spot.
“We are thrilled to congratulate Converged Technology Professionals,” said Tom Hamilton, senior director of Channel Marketing for ShoreTel. “Our partners continue to be a vital piece to the company's success and Converged Technology Professionals exemplifies our total commitment to customer service and satisfaction. We are pleased to recognize their accomplishments and acknowledge how they have helped ShoreTel excel as the leading global provider of IP-based business communication solutions.”
Converged is awarded Gold Partner Status by ShoreTel Inc. (June 2011)
The Gold Status Certification is highest achievement status offered by ShoreTel. It is achieved by meeting a minimum of $1 million dollars in sales during the previous fiscal year. It also requires that Converged Technology Professionals is current with all sales and technical certifications, manage a specialty voice practice, and maintain demonstration capability. The company is one of only a few Gold Certified Partners in the states of Illinois and Wisconsin.
Read more: http://www.dailyherald.com/article/20110818/submitted/110819809/#ixzz1Vt3Ex1OX
Madison Kipp selects Converged and ShoreTel! (February 2011)
http://media.shoretel.com/documents/MadisonKipp_CaseStudy_v3.pdf
“Our partner Converged did a great job throughout the installation process and has continued to do a great job in supporting us after the install. We definitely made the right choice in selecting them as a partner.”
-Jakie Giller
Manager of Information Systems
Madison Kipp
Data Company opens Waukesha office (April 2011)
http://www.biztimes.com/daily/2011/4/11/data-company-opens-waukesha-office
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