News & Media

Today's business communication requirements know no boundaries. Our relationship with the media is based on mutual respect and a commitment to furthering the advancement of voice and data technology.

Releases and Announcements


Converged Technology Professionals, Inc. Expand ShoreTel Offerings to Include Cloud Solutions

Converged Technology Professionals, a long standing reseller within the ShoreTel Champion Partner Program, announced today it is now offering ShoreTel Sky® solutions to its customers, joining the Enabled tier of the Champion Partner Program - Cloud track. ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple™ phone systems and unified communications solutions, recently expanded its innovative Champion Partner Program with a focus on cloud communications.

The Champion Partner Program is designed to enable solution providers with UC expertise to provide leading cloud-based, end-to-end solutions to their customers and prospects.

"ShoreTel recently announced the addition of cloud tiers to the Champion Partner Program that enable our channel partners to take advantage of one of the fastest growing communications segments,” said Heather Bennett, vice president of worldwide channel programs and sales enablement at ShoreTel. “We’re pleased that Converged Technology Professionals is one of the first to expand their portfolio into the cloud. They have a commitment to sales and technical training, infrastructure development, and a focus on customer service."

"As a ShoreTel Sky Enabled Partner, CT-Pros can leverage our extensive experience and expertise in the installation and training of new ShoreTel Sky accounts. Controlling the entire deployment lifecycle ensures that our customers’ transition to ShoreTel Sky is smooth and productive from day one," said Eric Peterson, President of Operations at Converged Technology Professionals, Inc.

Since ShoreTel’s first product shipment in 1998, customer satisfaction has been a top business priority, and ShoreTel partners are required to adhere to it as a primary business value. Customers who purchase ShoreTel solutions rank their product above other manufacturers for technology, ease of use, management, customer service, solution experience, product features, and performance. Converged Technology Professionals is committed to satisfying future customers, helping contribute to ShoreTel’s world-class satisfaction scores.

ShoreTel Expands Cloud Opportunity for Partners

Existing and new partners can now take advantage of fast growing cloud communications segment

SUNNYVALE, Calif., Feb. 5, 2014 /PRNewswire/ -- ShoreTel ® SHOR +0.02% , the leading provider of brilliantly simple™ phone systems and unified communications solutions, today expanded its innovative Champion Partner Program with a focus on cloud communications. ShoreTel is the first UC provider to offer channel partners a simple, customizable and lucrative program for growing and differentiating their cloud communications business and to enable partners to accommodate the growing demand by end-users for cloud services.

The Champion Partner Programis designed to foster a qualified channel of UC leaders with unique expertise in providing businesses with ShoreTel's end-to-end communications products and services. The program now includes cloud partner tiers that enable existing and future ShoreTel channel partners to take advantage of one of the fastest growing communications segments.

"As part of the ongoing integration of our internal cloud and on-premises teams, we're now enabling the channel to sell the full ShoreTel portfolio," said David Petts, senior vice president of worldwide sales at ShoreTel. "More than 600 Champion partners will have access to sell ShoreTel Sky supported by ShoreTel sales experts upon adding cloud tiers to their selling portfolio. In addition, we're recruiting new partners into the ranks. With the cloud track in place, partners can earn high commissions for the life of the customer, while businesses receive the solution that best meets their needs."

Developed with channel partner input, the cloud track of ShoreTel's Champion Partner Programprovide all the tools channel partners need to increase their profitability and revenues by growing their cloud business. These include in-depth training and tutorials on:

  • how to sell cloud solutions
  • how to create cloud demand
  • how to define cloud sales compensation models
  • how to customize the end-to-end solution that maps to an individual buyer's journey and business.

"ShoreTel has been Datamart's partner for 13 years. We have always found them to have an excellent track record for reliability and outstanding customer service," said Scott St. Clair, CEO of Datamart. "Recently our customers have begun asking for a state-of-the art, cloud-based communications solution that can also support unified communications and advanced application integration. I am excited to be broadening our partnership with ShoreTel to provide their best-in-class technology for both on-premises and cloud. As a result of their unique and innovative portfolio, we are now able to customize solutions to best meet our customers' individual requirements, ensuring their continued satisfaction while we build and differentiate our business."

"End users are becoming increasingly comfortable with adding cloud-based services to meet the demands of their business," said Joe Rittenhouse, president of business development at Converged Technology Professionals. "New, innovative enablement programs from ShoreTel now allow us to fuse professional services with ShoreTel Sky cloud-based offerings in flexible ways and enter into discussions around cloud-based applications with end users and prospects. These channel programs demonstrate how ShoreTel's new leadership and strategy has transformed the organization's momentum as well as the way they interact with us as partners. I'm very excited with what the future holds for our partnership with ShoreTel."

The new cloud tiers represent flexible ways of partnering with ShoreTel, uniquely compensating partners in proportion to their performance and level of commitment. They select the tier and compensation plan that best aligns with their business model:

For U.S. resellers interested in selling ShoreTel cloud services, please click here for more information.

Brunswick Relies on ShoreTel for Global UC Solution at 200 Sites

ShoreTel displaces Avaya for unified communications solution for 8,000 workers worldwide

SUNNYVALE, Calif., Jan. 21, 2014 /PRNewswire/ -- ShoreTel® SHOR -0.26% , the leading provider of brilliantly simple phone systems and unified communications solutions, announced that Brunswick Corporation BC +2.54% has chosen ShoreTel to displace legacy Avaya/Nortel systems at more than 200 sites around the globe with more than 8,000 users. About one-third of the sites are live now with more deploying each month, and when complete, Brunswick will be one of ShoreTel's largest customers.

Brunswick selected ShoreTel's unified communications and Enterprise Contact Center solutions to enable employees to work more efficiently from anywhere in the world. The company is also deploying ShoreTel Mobility in the U.S. and Europe, the Middle East and Africa (EMEA), which it predicts will help cut Brunswick's mobile phone roaming costs in half.

Brunswick , a $3.75-billion company, is a market leader in the marine, fitness, and bowling and billiards industries. Brunswick is the parent company for brands including Mercury Marine, Brunswick Boat Group, Life Fitness and Brunswick Bowling & Billiards. Its products are sold in North America, South America, United Kingdom, Europe, Asia, and Australia, and the company employs 15,000 people worldwide.

"Whether it's supporting new business processes or scaling up to incorporate different geographic locations, ShoreTel's unified communications platform has given us ease of deployment and flexibility," said Mike Tegtmeyer, director of enterprise network services at Brunswick. "Above all, it has a clear return on investment for our business, where it will pay for itself within 2.5 years at some of our sites."

Brunswick's vision was to move to a single global communication system using IP telephony and unified communications in order to improve employee experience and differentiate customer service. Working with ShoreTel reseller Converged Technology Professionals and CE+T , Brunswick ultimately selected ShoreTel because of its flexible, scalable system with built-in N+1 redundancy , which protects business continuity in the event of a crisis, along with lowest total cost of ownership. The ShoreTel business phone system drastically reduces international call costs by routing them over the network, and increases corporate savings by avoiding the potential for redundant systems at separate locations.

"We understand Brunswick's need to implement an adaptable platform that will support the company in a fast-moving market," said David Petts, senior vice president of worldwide sales at ShoreTel. "Because our system deploys, scales, and grows with ease, Brunswick now has the peace of mind that its single, unified platform is easily expanded across as many sites, or even countries, as needed."

The early results of the new system have been impressive. "The IP telephony and UC platform have allowed our employees to save an average of 25 minutes per day by facilitating communication for employees working from home or abroad," said Andre Busch, IT service delivery manager at Brunswick Marine in EMEA. "As the business is spread across Europe, U.S., and Asia/Pacific, unified communications were crucial for the development of efficient communications among the regions."

ShoreTel Partners: New Partner Program, Training Initiatives Show 'It's Not Business As Usual'

byKristin Bent on December 18, 2013, 8:53 am EST

ShoreTel partners are praising the unified communications (UC) vendor for its recently revamped partner program and a new series of business development workshops designed to help solution providers embrace hosted UC solutions and the recurring revenue model that comes with selling them.

ShoreTel's new partner workshop series comes as the Sunnyvale, Calif.-based company puts the finishing touches on its newly designed Champion Partner Program. The program changes, which go into effect Jan. 1, are designed, according to ShoreTel, to make the Champion program easier for partners to navigate, simplify how they earn discounts, and sweeten ShoreTel's MDF and deal registration opportunities.

ShoreTel partners say the redesigned program, coupled with the new partner workshop series, suggest ShoreTel is investing more in the channel today than it has in years.

"It's not business as usual," said Joe Rittenhouse, president of Business Development at Converged Technology Professionals, a Chicago-based ShoreTel Gold partner. "There has been a lot of change in the [ShoreTel] partner program, a lot of change in the forward motion of the company, and a lot of change in the executive leadership. Some people were scared about that change, but that change was needed to bring on the new ventures they have ahead of them."

Recent changes to the ShoreTel executive team include the appointment of Don Joos, ShoreTel's former senior vice president of business operations, as the company's new president and CEO. Joos in August replaced former ShoreTel CEO Peter Blackmore, who announced plans to retire.

Meanwhile, ShoreTel in July reorganized its sales structure to create, for the first time, sales teams dedicated to partner business management and sales support. ShoreTel also said Heather Bennett, vice president of Worldwide Channel Programs and Sales Enablement, along with Sam Koury, vice president of Americas Channels, have been tasked with taking over the responsibilities of Joe Vitalone, vice president of channel management at ShoreTel, who left ShoreTel in March for Mitel.

Rittenhouse said his ShoreTel business has grown 200 percent year-over-year for the past four years, much of that fueled from ShoreTel's mobility and call center technologies, but, more recently, from sales of ShoreTel Sky, the company's hosted VoIP offering.

"We will finish the year again as another record year in sales, with total revenues upward of about $13 million a year," Rittenhouse said.

Travis Dillard, president of Inflow Communications, a Portland, Ore.-based ShoreTel partner, agreed that ShoreTel has gone through what he called a "transformation" over the past year, and said that, from a partner perspective, that transformation has been "fantastic."

"Their traditional model was to sign up as many VARs as you can to sell the product, and it was a race to the bottom in terms of margin quality," Dillard said. "But now, they have gotten rid of this kind of old-school way of thinking with the new partner program. And these workshops are just one of many things they have implemented to really help us."

According to David Petts, senior vice president of Worldwide Sales at ShoreTel, the new workshops and channel program do, in fact, reflect a shift in ShoreTel's channel strategy from a partner recruitment blitz to better enabling the roughly 900 solution provider partners it already has.

"We essentially turned off that treadmill of recruitment and have been focusing on developing and working deeper and deeper and more closely with the partners we have," Petts told CRN.

There are two workshops in the ShoreTel partner workshop series. The first, which is available now, focuses primarily on business development best practices for solution providers. It's a two-day workshop that takes a deep dive into channel trends and the evolving solution provider business model. It also lets partners use a profiling tool that helps them understand how their businesses stack up against competitors and industry KPIs, along with how well-positioned they are for long-term or sustainable growth.

The course is delivered by ShoreTel and an independent consultant, but ShoreTel said the material is completely vendor-agnostic.

The second workshop, which will be rolled out in late January, focuses specifically on best practices for moving to the cloud and a recurring revenue model. The topics covered include broader market dynamics around cloud, building a cloud business practice without disrupting the traditionally hardware- and software-driven solution provider model, and adapting to an annuity-based financial structure.

ShoreTel said that roughly 150 of its partners currently sell its hosted VoIP platform ShoreTel Sky, but that almost all partners recognize the urgency of moving to the cloud. Converged Technology Professionals' Rittenhouse said his company definitely felt that urgency, and, thankfully, recognized the importance of embracing the cloud "before it was too late."

"For many years, we were selling across the hosted space, and it was pretty easy to face defeat. But it didn't come to the negotiation table that much, where [customers] were seriously looking at a cloud-based application," Rittenhouse said. "But versus now, it's probably one in every three opportunities that somebody is looking for the cloud."

After each course, partners can participate in what ShoreTel calls "Peer Group Formations," a one-hour live web session with all workshop participants intended to keep the conversation running. ShoreTel said each workshop has a cap of eight participants, and that it makes sure those eight partners are "noncompetitive."

All workshops are hosted in ShoreTel's Austin, Texas, location. The fee is $2,100 per partner, but ShoreTel said partners can use their MDFs to cover 50 percent of that cost.

Converged Technology Professionals, a ShoreTel Gold Champion Partner, Announces Top Sales Representative of 2013 for Unified Communications and Mobility Solutions

Converged Technology Professionals, Inc., an award winning ShoreTel partner, presents Mark Johnson the 2013 President’s Club award for this year’s top sales representative. Mark Johnson’s sales for 2013 exceeded 2 million dollars, representing a milestone achievement in his 4 year tenure at CT-Pros. As a part of his induction into the President’s Club, Mark received a five star all-expenses paid vacation from Eric Peterson, President of Operations, and Joe Rittenhouse, President of Business Development.

Rick Boyd, Vice President of Client Sales at ShoreTel, offered the following: “CT-Pros continues to grow our mutual business. The Key to having a great sales and service organization is the people that make it happen every day. Mark Johnson is one of those people that delivers said sales and service. He is a selling professional that knocked it out the park this year at CT-Pros with the ShoreTel Unified Communication solution. Mark is being awarded for his effort with the President’s Club status from CT-Pros. It is my honor to congratulate Mark for another great year.”

Upon accepting the award Mark Johnson stated, “Converged has given me the freedom to work in a sales environment that plays to my strengths. I love having the ability to meet new people and companies, develop relationships and deliver on my promises to prospects and clients. When you love your job it’s easier to succeed in a tough business. Our success is due in large part to our engineering team’s ability to deliver every time!”

Joe Rittenhouse added, “Mark’s sales efforts this year have been outstanding. His dedication to winning new business for Converged has been a key component in our continued growth. We are privileged to have him on our team and look forward to continued success in 2014.”

Award Winning ShoreTel Provider Opens Office in Indianapolis

Converged Technology Professionals, Inc. announced the acquisition of an office in Indianapolis, Indiana. As the only ShoreTel Gold Champion Partner in Indiana, Converged Technology Professionals is poised to extend its award winning customer service to businesses throughout Indianapolis. The additional facility adds offices, conference rooms, and training facilities.

Joe Rittenhouse, President of Business Development stated, “The addition of our Indianapolis office represents our continued commitment to developing customer-focused relationships in the Midwest. Being the only ShoreTel Gold Champion SKY and Premise Partner and Major Account Enterprise Partner gives us a strategic advantage in Indiana. The distinctions let prospective and existing ShoreTel customers know that they can expect world-class customer support and enterprise expertise when dealing with CT-Pros.”

Converged Technology Professionals’ dedicated operations and engineering staff are well equipped to effectively handle new commitments from increased business in Indiana. With 200% growth over last year and doubling of staff, CT-Pros is accustomed to balancing business demands while maintaining a customer-focused posture. Last month Converged Technology Professionals was awarded ShoreTel’s Outstanding Achievement in Customer Satisfaction and Loyalty for a period from April 1, 2013 through September 30, 2013. Eric Peterson, President of Technology, stated, “Our award winning support is directly attributable to the outstanding team members that comprise our operations and engineering staff. We set the bar for excellence in project management, engineering, and training. Award winning for us means winning for our customers.”

Previous successes implementing two of ShoreTel’s largest premise based installations in Indiana include Brunswick Corporation and Street Links. Mike Tegtmeyer, Director Enterprise Network Services at Brunswick Corporation, stated, "In my 20+ years in IT, I have been very fortunate to find a few partners that truly look out for my company's best interest and at the same time my staff and I. Converged Technology Professionals is one of these companies. Without their passion to do what is best for the customer, Brunswick's ShoreTel implementation would not be as stable and as far along as it is today. I would highly recommend Converged Technology Professionals to any size company to partner up with for their ShoreTel implementation."

Gary Fuller, Director of Marketing, added, "Indianapolis is a market we understand strategically. Given our previous success with enterprise level clients, the expansion into Indiana with additional sales and engineering staff was inevitable. CT-Pros’ dedication to ensuring that customers receive outstanding support, quick ROI, and increased productivity will be alluring to many clients."

CT-Pros Receives ShoreTel’s Award in Outstanding Achievement in Customer Satisfaction and Loyalty for the Third Consecutive Year.

Converged Technology Professionals, Inc. today announced the reception of the award in Outstanding Achievement in Customer Satisfaction and loyalty by ShoreTel, the leading provider of brilliantly simple unified communications systems including business phone systems, applications and mobile UC solutions. This marks the third consecutive year that Converged Technology Professionals has received this distinction.

Don Joos, President and CEO of ShoreTel, stated that this "…score exceeds what is considered world-class level of professionalism and customer care in the industry. Converged Technology Professionals’ consistent performance in delivering an exceptional all-around customer experience is a tribute to their dedication to customers. It is partners like Converged Technology Professionals that insure customers are not only satisfied, but delighted with ShoreTel products and services."

Joe Rittenhouse, President of Business Development, said "Being recognized by ShoreTel for our achievement is a great honor. Our team of dedicated professionals brings a level of commitment to our customers that is unrivaled. We deliver on our promises. Our customers know they can count on us for the very best products, service, and support."

The Customer Satisfaction Award includes Asia, Europe, Australia and North America. It includes the reporting period from April 1, 2013 through September 30, 2013. ShoreTel measures customer experience using the globally recognized Net Promoter Score (NPS®) to drive improvements in customer loyalty, ensure profitable growth and recognize its top performing partners.

Notice of Incompatibility with Apple iOS 7 Update for all users of ShoreTel Mobility 7.0 Client for iOS

The ShoreTel Mobility 7.0 for iOS client will not function on a mobile device where iOS 7 is installed.

Resolution: Upgrade and reprovision to the ShoreTel Mobility 7.1 for iOS client either before or after upgrading to iOS 7.

  • Note: The availability of the ShoreTel Mobility client for iOS 7 is targeted for September18, 2013, the same release date for iOS 7. Due to the release of iOS 7 and Apple’s app review process, the actual availability of the ShoreTel Mobility client may be delayed.
  • To ensure compatibility, ShoreTel recommends users wait to upgrade to iOS 7 after upgrading to ShoreTel Mobility 7.1.

Converged Technology Professionals Hires Director of Marketing

Chicago, IL, July 17: Converged Technology Professionals announced the hiring of Gary Fuller as Director of Marketing. Gary Fuller’s extensive marketing, multimedia, and development experience will be used to advance organizational marketing objectives for revenue, profit, customer retention and satisfaction. Joe Rittenhouse explained, "Our rapid growth has necessitated the acquisition of additional talent within our organization. Gary brings cuttingedge knowledge of design and technology to our team. His efforts will further showcase our presence as an industry leader and communicate our unique customer-centric approach."

One area of immediate application will be his expertise with digital media, including training videos and product overviews. Gary holds a Master of Science degree from DePaul University in Digital Cinema. In a previous role as Multimedia Director, Gary produced courseware that successfully communicated product knowledge and reduced training overhead significantly. Converged Technology Professionals intends to enhance its customer experience by leveraging Gary’s ability to craft easy-to-follow, on-demand product tutorials. Additionally, his hands-on experience in web development enables Converged Technology Professionals to evolve their web presence and expand into social media outlets.

Eric Peterson, President of Technology, added, "The breadth of Gary’s knowledge spans many disciplines. As an agile, customer-driven business his presence allows us to reach into additional markets while maintaining the level of excellence our customers have come to expect. His production experience coupled with his proven track record make him an excellent addition to our team."

Gary Fuller is based out of CT-Pros' Crystal Lake office and will oversee both domestic and international marketing efforts.

ShoreTel designates Converged Technology Professionals as a Gold Major Account Enterprise Partner

Chicago, IL, April 25: Converged Technology Professionals announced today its recognition by ShoreTel as a Gold Major Account Enterprise Partner. This prestigious award for enterprise installations signifies Converged Technology Professionals’ prowess in technical resources and capabilities. Converged Technology Professionals joins an elite group of partners numbering fewer than ten nationwide. This sought-after designation comes a week after receiving the Outstanding Achievement in Customer Satisfaction award from ShoreTel.

Mike Tegtmeyer, Director Enterprise Network Services at Brunswick Corporation, stated, "In my 20+ years in IT, I have been very fortunate to find a few partners that truly look out for my company's best interest and at the same time my staff and I. Converged Technology Professionals is one of these companies! Without their passion to do what is best for the customer, Brunswick's ShoreTel implementation would not be as stable and as far along as it is today. I would highly recommend Converged Technology Professionals to any size company to partner up with for their ShoreTel implementation."

Joe Rittenhouse, President of Business Development at Converged Technology Professionals, offered the following: "Technology is evolving at an amazing pace and the way business is done is dramatically changing, especially at the enterprise level. Being able to continually execute and grow within the enterprise business space is a challenge for technology solutions providers like us. Our success is built around a consultative approach, and this has allowed us to implement highly successful, customer-driven solutions for cloud, mobile convergence, and unified communications. This classification speaks to the level of talent that makes up Converged Technology Professionals. We are very honored to receive this recognition from ShoreTel."

ShoreTel designates Gold Major Account Enterprise Partners based on established criteria in both customer satisfaction and partner revenue as well as successes in winning new enterprise accounts. A limited number of partners worldwide have attained this esteemed title.

Converged Awarded Outstanding Achievement in Customer Satisfaction

April 16, 2013: Converged Technology Professionals announced the reception of the coveted award in outstanding achievement in customer satisfaction by ShoreTel. Converged Technology Professionals’ exceptional score reflects an industry recognized world class level of professionalism and customer care in all aspects of the customer experience.

For the last two consecutive years, Converged Technology Professionals received the Top Partner in Customer Satisfaction and Gold Status Certification award from ShoreTel. This latest award marks an unwavering commitment to the company’s customer-centric business practices.

Don Joos, Senior Vice President of Business Operations at ShoreTel, stated that "By delivering an exceptional customer experience, it is partners like [Converged Technology Professionals] that insure our customers are not only satisfied, but delighted with ShoreTel products and Services."

Eric Peterson, President of Technology, acknowledged that "It is a great honor to be recognized for our team’s dedication to customer care. Our staff works tirelessly to deliver quality products and services that enhance our customers’ communication experiences. This award is a testament to our commitment to delivering outstanding customer satisfaction each and every day."

The award includes the reporting period from October 1, 2012 through March 31, 2013. Additionally, the customer experience surveys used in the conferring process were administered by an impartial third party.

Leading ShoreTel Partner Hires Vice President of Sales

October 9, 2012: Converged Technology Professionals announced the hiring of Frank Piscopo to lead the national sales division. Frank Piscopo served as the ShoreTel National Major Account Representative at Black Box prior to joining Converged. Piscopo’s extensive sales leadership experience will enable Converged to continue to provide the company’s customer-driven approach during a period of tremendous growth. Joe Rittenhouse, President of Business Development, offered the following, “Frank’s tremendous success in enterprise sales simply reinforces our sales and organizations momentum. He has extensive knowledge of sale leadership and brings with him a wealth of experience in general management plus U.S. and international executive sales." Piscopo is based out of Converged’s Chicago office and will oversee both domestic and international territories.

Leading ShoreTel Provider Continues to Grow

May 29, 2012: Converged Technology Professionals announced the acquisition of an office in Pewaukee, Wisconsin. The additional facility adds 3,500 square feet for offices, conference rooms, training facilities, a technical lab, and dispatch area. The training facilities will offer a place for customers to gain product knowledge and receive hands-on education with ShoreTel’s user-friendly phone solutions. Joe Rittenhouse, President of Business Development, views the facility as both a commitment to developing customer satisfaction and to the local territory. "Our new facilities will enable us to educate our customers with greater frequency than ever before. Our ShoreTel training facilities will get customers up-to-speed quickly, resulting in greater return on investment for the businesses they represent."

Converged Technology Professionals prides itself on being customer-focused and promises their sharp growth will not impact their award winning service record. Converged Technology Professionals is the recipient of the prestigious Number One World Wide Customer Satisfaction award by ShoreTel. The unmatched service record resulting in ShoreTel’s recognition came during a period of tremendous company growth, giving credence to their ability to be effective service providers despite explosive growth.

ShoreTel and its partners share the same goals including the industry’s highest levels of customer satisfaction, ease-of-use for the UC solutions they provide, and low total cost of ownership for customers. ShoreTel’s partners are highly trained and specialize in delivering ShoreTel’s brilliantly simple solution, coupled with expertise in other disciplines such as LAN, WAN, call center, voice and data application integration, as well as training and support. ShoreTel’s channel is filled with many great achievers of high levels of Customer Satisfaction but only the top 10 percent of ShoreTel resellers receive this recognition.

"Converged Technology Professionals exceptional net promoter score reflects an industry-recognized world-class level of professionalism and customer care in all aspects of the customer experience. It is partners like Converged Technology Professionals that ensure customers are not only satisfied but delighted with ShoreTel products and services," said Don Joos, vice president of global services for ShoreTel.

Diggers Hotline Displaces Cisco for ShoreTel Contact Center’s Reliability, Simplicity and Cost Savings

Busy Wisconsin nonprofit implements ShoreTel Enterprise Contact Center to cut complexity, reduce costs, and improve employee productivity. Read more: http://www.shoretel.com/resource_center/success_stories/Diggers_Hotline.html or click to download

Converged Offers Free ShoreTel Training

Converged will be offering free ShoreTel training seminars on March 8, 2012 in Milwaukee, and on March 9, 2012 in Madison. Converged's award winning team will cover common end-user and administrator topics to help you expand your knowledge on ShoreTel.

Read more: http://www.ct-pros.com/media/news/ConvergedShoreTelTrainingMarch2012.pdf

Local tech company wins prestigious award from ShoreTel Inc. (June 2011)

Click to see a larger image of the award winning tech company

Converged Technology Professionals, based in Crystal Lake, with offices in Chicago, as well as Madison and Waukesha, Wis., announces its recognition by ShoreTel, the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC) as a top partner in Customer Satisfaction, as well as Gold Status Certification.

The Customer Satisfaction Award includes Asia, Europe, Australia and North America. A third party organization surveyed every installed account from July 2010 through June 2011 and Converged Technology Professionals received more than 10 responses with a 100 percent customer service score to be awarded the top spot.

“We are thrilled to congratulate Converged Technology Professionals,” said Tom Hamilton, senior director of Channel Marketing for ShoreTel. “Our partners continue to be a vital piece to the company's success and Converged Technology Professionals exemplifies our total commitment to customer service and satisfaction. We are pleased to recognize their accomplishments and acknowledge how they have helped ShoreTel excel as the leading global provider of IP-based business communication solutions.”

Converged is awarded Gold Partner Status by ShoreTel Inc. (June 2011)

The Gold Status Certification is highest achievement status offered by ShoreTel. It is achieved by meeting a minimum of $1 million dollars in sales during the previous fiscal year. It also requires that Converged Technology Professionals is current with all sales and technical certifications, manage a specialty voice practice, and maintain demonstration capability. The company is one of only a few Gold Certified Partners in the states of Illinois and Wisconsin.

Read more: http://www.dailyherald.com/article/20110818/submitted/110819809/#ixzz1Vt3Ex1OX

Flexible SIP Solution Helps Power Equipment Direct Ride Wave of Record Sales (September 2011)

In the summer of 2011, during the wake of Hurricane Irene, Power Equipment Direct, an online retailer, experienced a dramatic increase in the number of calls from consumers looking to order power equipment to deal with the Hurri-cane and its expected aftermath.

As a result of the increased call volume, Power Equipment Direct’s sales lines were flooded with calls as demand for their products had exceeded the 150 call path capacity they were currently allotted. If Power Equipment Direct didn’t find a way to increase call capacity immediately, this huge opportunity to meet the sales demand would quickly pass them by.

Read more: http://www.ct-pros.com/media/casestudy/casestudy-ped.pdf

Madison Kipp selects Converged and ShoreTel! (February 2011)

http://media.shoretel.com/documents/MadisonKipp_CaseStudy_v3.pdf

“Our partner Converged did a great job throughout the installation process and has continued to do a great job in supporting us after the install. We definitely made the right choice in selecting them as a partner.”

-Jakie Giller
Manager of Information Systems
Madison Kipp

Data Company opens Waukesha office (April 2011)

http://www.biztimes.com/daily/2011/4/11/data-company-opens-waukesha-office

Shoretel - Helping SMBs close the technology gap

Gartner Inc.'s MarketScope for Unified Communications for the SMB Market, North America, dated July 25, 2011, evaluated a dozen such solutions, giving each vendor a rating (along a range from "Caution" to "Promising", to "Positive", to "Strong Positive"). ShoreTel received a "Strong Positive", the report's highest available rating.

Read more: http://www.ct-pros.com/media/casestudy/gartner_report2011.pdff

ShoreTel Receives Nemertes PilotHouse Award

The Nemertes Research annual PilotHouse Awards provide insight on the performance of technology vendors, according to feedback from IT decision-makers who use their products or services.

Read more: http://www.ct-pros.com/media/casestudy/nemertes_report2011.pdf

We have you covered from small business to enterprise solutions. Service at the next level is a result of our comitment to our client